AI Glossary / Chatbot
🧠 Basics
Chatbot
A program that conducts text-based conversation. ChatGPT is a chatbot powered by a large language model.
A chatbot is a program that converses with humans-via text or voice. Older chatbots worked on rigid scripts and keywords, so conversations quickly hit a wall. Modern ones are based on large language models and can conduct free-flowing dialogue on almost any topic. ChatGPT, Claude, and Gemini are technically chatbots-conversational interfaces layered over powerful models. Corporate customer service chatbots increasingly combine language models with company knowledge bases to answer specifically and factually.